Online support

Staffed Technical Support Help Desk

Available to address both technical and accounting-related Sage MAS 90 and MAS 200 support issues, the support desk is available 24-hours a day. Standard support desk hours are 9:00 a.m.-5:00 p.m. Eastern Standard Time.

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“Acctrack provides us with service and support for three servers and 35
workstations. It’s like having a full IT department on staff. They’re here when
we need them. I find them great to work with and they are true professionals.
We receive fast service and expert advice.”

- Denny Rodriguez
IT Manager, Manolo Blahnik

Hardware and Networking Implementation and Support
Pre-Installation Consultation

Acctrack’s Networking specializes in designing the total business solution for your company. To do this, we believe we must learn about your company before we can arrive at the right solution for you. Certified SRC technicians will first meet with you to determine your needs. Metis Group, LLC Proposal (page 6 of 9) Created by Zotogo 4/14/09 Once we hear your concerns, we can better understand your business and begin planning your solution.

  • What are your frustrations with your existing system?
  • What do you want to get out of your computers?
  • If you are just starting up, what are your expectations?
  • Do you feel that your company information is safe?



Evaluation Pre-Proposal

Once Acctrack’s technicians have consulted with you, we will perform a thorough evaluation
of your company's computer infrastructure. Extensive diagnostics will be run to find out how
we can improve upon your current systems. We will also investigate what software
application will best serve your business needs.

Network/System Review

Whether you’re a systems-savvy established business or an entrepreneurial startup that
doesn’t understand technology and doesn’t really want to, we will prove its value to you
before you even invest a dime with us.

We’ll respond to your call, website inquiry, or request for proposal by visiting your business
and fully assessing your current technology setup and future technology requirements. Our
technicians will document everything. They’ll account for the hardware and software you
have in place as well as how it’s networked. If you have remote staff, they’ll note the
equipment and connections they use, even providing visuals as to how each peripheral links
into the corporate solution.

This inventorying yields a proposal and a project management framework. In greater detail,
Acctrack defines the project and provides a schedule of key product delivery, configuration,
and installation dates. All software specifications are listed as are implementation tasks by
phase.

LANs, WANs and VPNs

Your company’s Local Area Network (LAN) has likely become a crucial component in your
business operations. Keeping it tuned and operating at peak efficiency is where we can help.
If your business is expanding and it’s now time to incorporate a LAN, Acctrack will work with
you to design and implement an efficient and reliable solution.

Wide Area Networks (WANs) are used to connect LANs and other types of networks together,
so that users and computers in one location can communicate with users and computers in
other locations. Acctrack will help you design, implement, and manage your company’s WAN.
Businesses increasingly require connectivity for mobile employees and satellite offices.
Internet-based Virtual Private Networks (VPNs) can be used to securely connect remote
systems or locations to your corporate network over high speed Internet connections.

Maintenance and Support

Whether you have a new Microsoft network or an existing system, it’s very important to
consider ongoing maintenance, monitoring and management of the system. Integrated
Advantage is pleased to offer regular, periodic maintenance services to our clients. Our goal is to keep your network system running at peak efficiency, detect potential problems before
they occur, help prevent possible hardware failures, and minimize downtime.

When you have questions, concerns, or problems with your network hardware, software, or
peripherals you need timely, expert support. Integrated Advantage provides both remote and
on-site support in response to your needs. Our technicians are skilled and highly-training
professionals ready to troubleshoot your situation and get your system back into proper
operation.